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Important information for patients

My WishesAccommodation
Admission Procedures
Benefits of Being a Private Patient
Chaplaincy & Pastoral Care Visiting
Client Rights and Responsibilities
Conduct whilst in hospital
Consent for Treatment
Discharge Procedures
Hospital Fees and Insurance
Interpreters
Meals and Meal Times
Public patients
Sending and Receiving Mail
Smoking
Telephones
Valuables
Waiting Times
What you will need in Hospital

ACCOMMODATION

When you are admitted to hospital, you will be accommodated in either a shared or single room.

Shared Rooms

Most people will be accommodated in a room with up to 4 people.

Single Rooms

The allocation of a single room is initially prioritised to patients based on clinical need with the remaining single rooms preferentially allocated to private patients.

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ADMISSION PROCEDURES

You can be admitted as a booked / elective patient or an emergency patient.

Booked / Elective Admissions

Formerly referred to as an elective patient, the booked patient requires non-emergency admission to hospital (i.e. admission is required but need not occur within 24 hours) and has been booked on the hospital's booking or waiting list.

On arrival, you should present to the Admissions Office located in the main foyer. An interviewing officer will complete the admission details with you. Patients admitted under Workers Compensation or Third Party Insurance must provide full details to enable an insurance claim to be lodged.

Emergency Admissions

An emergency patient is one whose clinical condition necessitates admission to hospital within 24 hours. This usually occurs in the Emergency Department.

BENEFITS OF BEING A PRIVATE PATIENT

The benefits of being a private patient:

CHAPLAINCY / PASTORAL CARE VISITING

The hospital has chaplains and pastoral care visitors of major religions who visit the hospital regularly. Patients wishing to see a chaplain, minister or religious leader can organise this with nursing staff.

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CLIENT RIGHTS & RESPONSIBILITIES

YOUR RIGHTS

You have the right to:

Consent

In most instances, medical treatment cannot be given to you unless you give your consent. However, medical treatment may be given without consent:

Parents or guardians must consent to the treatment for children under the age of 14years. After this age, children may seek treatment and give consent on their own behalf. Where possible children are encouraged to talk over their treatment needs with their parents.

Children aged 16 years and over by Law do not require parental consent for treatment.

YOUR RESPONSIBILITIES

We want to make sure you receive the best possible care. To help us do this, you should:

CONDUCT WHILST IN HOSPITAL

Staff and patients need to work and be cared for in a safe environment. Threatening, abusive or physically violent behaviour will not be accepted from anyone under any circumstances. Action will be taken when a violent incident occurs. Such action may include a prompt medical response where appropriate, a formal warning, utilising security services and/or calling the police and laying charges.

CONSENT FOR TREATMENT

Your doctor will ask you to sign a Consent for Treatment form. Your consent gives the hospital permission to undertake any necessary tests, treatment or operations to help your recovery. All details will be explained fully to you by the medical staff prior to the procedure. If you are unsure about your treatment please speak to the staff. The Medical Consultant, attending Medical Officer and the nursing staff are always available to discuss any treatment you may require.

DISCHARGE PROCEDURES

Before you leave the ward you will be given instructions on what to do at home. You will be given a summary of your stay in hospital for your GP or it could be faxed over to them before you leave. You will be given scripts for medication to take when you get home if you need them. If you need a medical certificate for any reason please ask your medical team as soon as possible before leaving the hospital.

Discharge Lounge:

When you are ready to go home, you may be asked to go to the Discharge Lounge to wait for relatives/friends to pick you up. In most cases, this will be by 11am. The Discharge Lounge is located in the Ambulatory Care Unit on level 2. The nearest entrance to the Discharge Lounge is located next to the Emergency Department. The Discharge Lounge Nurse will look after you and will make arrangements for any follow-up doctor�s appointments you may need.

It�s important that you know what to do when you get home. If you�re unsure, please don�t be afraid to ask.

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HOSPITAL FEES AND INSURANCE

CHARGEABLE AND NON-CHARGEABLE PATIENTS

Charges for hospitalisation depends on whether you have elected to be CHARGEABLE (privately insured) or NON- CHARGEABLE (Medicare only). A Patient Election Form is to be signed for this purpose. Please ensure to read this form carefully and ask if you do not understand any section within it.

Non-chargeable Patients

As a non-chargeable (or Medicare) patient you agree to be treated by the doctor allocated to you by the hospital. Under this arrangement, invoices will not be raised for any services.

Chargeable Patients

Advance payment may be required for self-paying patients such as those people who are not privately insured, but elect to be chargeable so that they can have the doctor of their choice.

OVERSEAS STUDENTS

All foreign students studying in Australia are required to take out Overseas Student Health Cover which should be purchased prior to arrival in Australia and maintained for the duration of their stay.

OVERSEAS VISITORS

Medicare does not cover overseas patients. If you do not have insurance, you are required to pay in advance for:

Charges are also payable in advance for non-inpatient services.

The requirement to pay in advance may be waived in emergency situations.

Reciprocal Health Care Agreements:

Some countries have reciprocal Health Care Agreements with Australia. If you should require hospitalisation while in Australia, please check at point of admission if you fall into this category.

COMPENSATION OR OTHER INSURANCE CLAIMS

If you are being admitted for treatment of an illness or injury for which you may recover damages and/or expenses from another party or insurer e.g. under:

All relevant details must be supplied to the hospital during, or as soon as possible after admission.

INTERPRETERS

An interpreter can be arranged for patients who require assistance with languages other than English. The interpreter service also provides �Sign Interpreters� for patients who are hearing impaired. If this is required, please let staff know.

MEALS AND MEAL TIMES

While you are in hospital your meals will be prepared according to your nutritional needs and your personal preferences from the menu. A Diet Aide will visit you and answer any questions you may have about your meals. They can also request a consultation with a dietitian if necessary.

Visitors must ask the nurse in charge before giving any food or drink to the patient as this may interfere with the patient�s treatment and tests or it may be harmful to the patient in their medical condition.

Approximate Meal Times

Breakfast 7.30am
Morning Tea 9.40am
Lunch 12.00 noon
Afternoon Tea 2.40pm
Evening Meal 5.30pm
Supper 7.45pm

The Menu:

The hospital menu is varied and ranges from a variety of hot dishes to salads, soups and sandwiches for those who prefer lighter meals. In addition, the hospital can provide vegetarian meals such as casseroles and pasta dishes, salads and sandwiches or steamed and roasted vegetables. Food services can also cater to the requirements of clients with special dietary needs due to religious or personal preferences but his may restrict the variety of choices they have. The Diet Aide can also assist you in this regard.

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PUBLIC PATIENTS

SENDING AND RECEIVING MAIL

Family and friends can send letters / cards to patients. Letters should be addressed to:

Name of Patient ............................
Patient in ward ..............................
Bankstown-Lidcombe Hospital
Locked Bag 1600
BANKSTOWN 2200

Mail is delivered to your bedside each day. Outgoing mail may be left with ward staff.

SMOKING

Smoking is prohibited in all hospital buildings, enclosed areas, vehicles and hospital grounds. You are encouraged to stop smoking before coming to hospital as this may make you unfit for surgery involving anaesthetics.

TELEPHONES

Patient telephones are provided at the bedside. Public telephones are available throughout the hospital on all levels. Phone cards may be purchased from the coffee shop in the front foyer. The use of mobile phones is not permitted within the hospital due to interference with medical equipment.

Do not bring too much clothing or personal effects. Each bed has only one small locker for storage (see section on Valuables).

VALUABLES

Valuable property, including jewellery, should not be brought into the hospital. You should only bring enough money for your day-to-day requirements such as newspapers and toiletries. The hospital can make arrangements for the safe custody of valuables and money in emergency circumstances. If you have valuables, please alert staff and ask them to store them in the hospital safe. A receipt will be signed by two members of staff and you will be given a copy. You may claim your valuables at any time on presentation of the receipt. The hospital does not take any responsibility for the loss or damage to personal property retained by patients.

WAITING TIMES

Emergency Department

It is important for people to be clear about the role of hospital emergency departments. They are designed to deal with serious emergencies such as road accidents or heart attacks as well as less urgent conditions. Waiting times in emergency departments depend on how urgent your problem is. People with more serious problems have priority over those with less urgent conditions. If you have a non-urgent condition you may be seen more quickly if you visit your General Practitioner. If you choose to leave the ED prior to treatment, please let the clerical staff or triage nurse know.

Booked / Elective Surgery

Booked / elective surgery is surgery that is deemed necessary by the treating clinician. Booked medical and surgical patients are categorised by clinical priority to ensure that they receive care in the most timely manner.

A patient's clinical priority is allocated by their doctor. The clinical priority categories are as follows:

Category Description
Emergency Admitted within 24 hours.
A Admitted within 30 days.
B Admitted within 90 days.
C Admitted within 365 days
Ready-for-care The treating clinician classifies the patient as ready to be admitted, and the patient is prepared to accept admission when the procedure is offered.
D  
Not-ready-for-care Patient is not ready clinically for admission or wishes to defer for personal reasons. The patient is either staged or deferred.

 The staged patient has a medical condition that prevents them from being admitted until a future date.
The deferred patient is unable to accept a date for admission for social or personal reasons.

If you have concerns about your waiting time for surgery and require advice or information about your waiting time, you can obtain assistance by doing the following:

WHAT YOU WILL NEED IN HOSPITAL

Whilst in hospital you will need:

You may wish to bring some of the following items:

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